Shipping policy

 

We are committed to providing clear and convenient delivery and pickup options for our customers. Please review the following policies to understand our services:

1. Free Pickup

Location: 38 Carlingford Street, Regents Park, NSW
Hours: During business hours

2. Small Item Deliveries

Tapware, Pop-up Wastes, and Accessories:

Delivery is available within Sydney metro only. A flat fee of $20 applies for orders below $550.

For interstate orders, shipping is available on a quote-only basis. Please contact us before placing your order at: admin@luxernhome.com.au

3. Medium and Large Item Deliveries

Mirrors, Basins, Sinks, Vanities, Toilets, Bathtubs, etc.:

Please email us for a custom delivery quote.

4. Delivery and Shipping Charges

Delivery and shipping fees are calculated based on the customer’s delivery address, order details, and delivery requirements.

Shipping charges may vary depending on the delivery location, product size, order quantity, and any special delivery arrangements required.

If urgent delivery is required, additional delivery charges may apply. Please contact us for assistance at: admin@luxernhome.com.au

For customers located in other states, regional areas, or locations outside our standard delivery zones, shipping may be available on a quote-only basis. Please contact us before placing your order at admin@luxernhome.com.au to confirm the applicable delivery cost.

Customers are responsible for reviewing and confirming the applicable delivery fee before completing their order.

Conditions apply.

5. Bulk Orders

For orders exceeding 7 medium items, please email us for a custom delivery quote.

Please contact us before placing order at: admin@luxernhome.com.au

6. Delivery Terms

All deliveries are made to the front of the property only.

For any special delivery requests, please contact us via email.

7. Returns, Damages, and Faulty Items

If you need to report a return, damage, or faulty item, please contact us at:
admin@luxernhome.com.au